Senior Product Designer - FCM Digital Team – Online Booking Tool

About the Company 

FCM Travel is one of the largest and fastest-growing global business travel management companies with a worldwide reach of almost 100 countries.  Despite our size, we are still among the disruptors in the corporate travel industry.  We put the customer at the centre of everything we do, and we are driven to build an agile and customisable travel technology platform that anticipates and solves the needs of each business. We also pride ourselves on having a bit of an edge. We strive not to be #1 but the #1 alternative. See our video to discover who we are, or read more about us at www.fcmtravel.com, and concretely about the FCM Digital team here https://fcmdigital.factorialhr.es/#team  

About the Team 

The FCM Digital team is a small, nimble team making a giant impact!  We aim to create a new digital experience to transform the corporate travel technology ecosystem.  Acting as a start-up within a larger organisation, our technology is stable and mature, providing a seamless user experience through various third-party online booking tools (OBTs). As we aim to enhance our user journey by integrating more of the booking experience within our platform, we seek a highly skilled and business-oriented Senior Product Designer to focus on this transformation.  We are all about maximising flexibility while maintaining the highest degree of user experience. 

We strongly believe that success is a team effort.  We ideate together, create together, fail together, learn together, and succeed together.  Using an agile development methodology, our teams "shape ideas" until we feel they are ready for us to build meaningful products that our end customers love to use.  If you are passionate about exploring, can navigate using a North Star, are dedicated to delivering and driven to solve customer problems, then the FCM Digital team is for you. 

As part of our growth strategy, we are building a multi-disciplinary UX Team consisting of Designers, Researchers, and Copywriters.  We’re looking for a highly creative and motivated Senior Product Designer to join our UX Team.  As a Product Designer at FCM Digital, you will create meaningful and memorable experiences that delight our customers and drive customer and company objectives.   

The ideal candidate will be adept at crafting intuitive, mobile-first designs that simplify the process of comparing and booking flights from a wide array of sources. Balancing technical know-how with clear, accessible design, this role aims to deliver a frictionless user experience across devices. Your insights will drive the development of our platform, enabling straightforward flight selection by price, timings, duration, and more, ensuring a responsive and user-friendly interface, underpinned by sophisticated data management and algorithmic precision. 

Key Responsibilities: 

• Creating compelling, intuitive design solutions for a seamless booking experience that spans from flight aggregation to final booking, tailored for both mobile and responsive web platforms. 

• Produce concept models, journey maps, interaction flows, wireframes, interactive prototypes, and mock-ups. 

• Shaping and driving User Experience in the field of your responsibility. 

• Produce pixel-perfect production assets and design specifications and work with engineers to implement design solutions. 

• Present your design work to peers and partners with exceptional presentation, communication, and negotiation skills. Be a leader both inside the UX Team as well as within a Product Team. 

• Regularly look for insights by analysing metrics and qualitative feedback (NPS surveys, existing customer interviews...). 

• Partner with Product Managers, Front End Engineering, and other colleagues during the shaping phase of all new features and products. 

• Share ideas with the UX Team to get feedback and improve the quality of your deliverables. 

• Leverage research insights (both qualitative and quantitative), trends, and best practices to recommend and influence the product experience. Connect design decisions to desired business goals and outcomes. 

• Participate in user research activities and usability studies to be able to iterate design solutions based on customer data. 

• Understand our brands, our aesthetic, and our differentiators - become a brand steward in everything you contribute. 

• Help the UX Team grow and maintain our Design System. 

• Drive Product Design Vision in alignment with product roadmaps. 

• Be an evangelist for customer-centric product design. 

• Prepare presentations/materials that help non-tech stakeholders (executives, sales, marketing...) understand concepts and proposed solutions. 
   

Required Qualifications: 

• 4+ years of experience as a Senior UX Designer or Senior Product Designer for digital applications (desktop, web, or mobile).  

• Knowledge of flight aggregation and flight booking tools would be ideal. 

• A solid and compelling digital portfolio showing working examples of well-executed UX processes and designs that display a thorough understanding of UX, interaction design, and interface design principles. 

• Strong experience in utilizing and maintaining Design Systems is essential for this role, as the Senior Product Designer will be responsible for driving cohesive and user-centric design solutions across multiple platforms. 

• Their data-driven approach, drawing from extensive experience in utilizing both quantitative and qualitative data and analytics, informs design decisions and drives innovative, user-centered solutions that align with business objectives. Collaborating with data analysts and product managers, they ensure that project success is measurable and grounded in both user insights and quantifiable results. 

• Excellent visual design skills, with a keen eye for detail and a focus on pixel-perfect designs. 

• Bachelor’s degree in design, related field, or equivalent professional experience. 

• Solid knowledge of Figma, either for design or prototyping. 

• Strong understanding and expertise in mobile design for both IOS and Android platforms. 

• Strong organizational skills and documenting work and user flows. 

• Demonstrated experience in doing usability testing and design research activities or collaborating with a UX Research Team. 

• Strong background in user-centred design and understanding of complex businesses, preferably with travel industry experience. 

• Strong presentation skills with the ability to speak to and defend your decision-making yet be able to have open, direct, and respectful conversations to ensure we reach the best possible design solutions as a team. 

• A strong user empathy and understanding of human psychology, emotional and persuasive design, and usability principles. 

• Sense of ownership in your performance and its impact on the company’s success. 

• English speaker with good written, verbal, and presentation abilities. 

• Team player with a positive attitude and sense of humour. 
   

What do we offer: 

• We are a flexible team with the ability to work remotely or in several offices across Europe. 

• There will be occasional travel to meet face to face with colleagues. 

• You can set your work schedule to suit your work-life balance (as long as you are available during some core hours to collaborate with the team). 

• Core working hours will include some collaboration with teams based on the US West Coast (Pacific time zone, PT UTC -8:00 / -7:00). 

• You will have a budget to choose an office technology setup that works for you. 

• You will be part of a dynamic, energetic team that is committed to everyone's success. 

• We are dedicated to helping you grow as a professional. We have a dedicated budget allocated to language classes, courses, and conferences, in addition to learning within the team.